Privacy Policy

Last updated: 30 August 2026

BrisbaneBathrooms (“we”, “us”) operates brisbanebathroomshq.com.au. We are a referral and matching service, not a renovator or trade contractor. This policy explains what information we collect when you request a quote for bathroom renovation in Brisbane, how we use it, and your choices. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you submit a quote request we collect the details you provide: such as your name, email address, phone number, postcode, property details, and project requirements. We also collect standard analytics data (pages viewed, approximate location, IP address, device and browser type) to understand how the site is used and improve it. Providing your details is voluntary, but without them we cannot match you with providers or pass your request on.

How we use it

• To match your request with local trade businesses who can quote on your project.
• To contact you about your enquiry.
• To measure and improve our marketing and website performance.

Who we share it with

If you start your request on this site, submitting it does not send your details to a trade business. We get in touch with you first. Ticking the consent box lets us contact you about your request — it is not permission to pass your details on. Your enquiry and contact details go to a renovator only once you say yes to that named company, and to at most three companies in total. You can decline any introduction. Those businesses may pay us a fee for the introduction, and we only ever match you with businesses that cover your project and your area.

If you started in a Meta Instant Form, that form only lets us contact you — filling it in does not put your details with a renovator. To finish the request you come back to a page on this site, and the tick box on that page says we will pass your details to a renovator (at most three), who may call, email and SMS you about the request. On that path we pass your details on once you submit, without asking you about each company first. Whichever way you arrived, the wording beside the tick box you actually ticked is what we act on.

We also use service providers (such as analytics and email delivery) who process data on our behalf, and we send hashed (pseudonymised) versions of your contact details to Meta for advertising measurement — see “Advertising measurement” below.

You can withdraw your consent or ask us to delete your details at any time by contacting us (see below), though businesses we have already introduced you to will keep any details you shared directly with them.

Cookies & analytics

We use cookies and similar technologies (including Google Analytics, Google Ads, and Meta) to measure traffic and the effectiveness of our advertising. You can control cookies through your browser settings.

How we store and protect it

Enquiries are stored in secured, access-controlled systems. We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we retain enquiry data only as long as needed to provide the service and meet our legal obligations.

Overseas storage

Some of our service providers (for example analytics, hosting, and email delivery) store data on servers located outside Australia, including in the United States. The advertising measurement described below is also an overseas disclosure: the codes, identifiers and IP address listed there go to Meta Platforms Inc. in the United States, under Meta’s Business Tools Terms. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

Advertising measurement

When you submit a quote request, we tell Meta Platforms Inc. (Facebook and Instagram) that an enquiry happened. Before sending, your first name, last name, email address, phone number and postcode are each turned into a separate code (a SHA-256 hash). We also send a fixed code meaning “Australia”, which is the same for everyone. Meta matches these codes against the details it already holds, to work out whether the enquiry came from someone who saw one of our ads. Meta also uses this event to decide who to show our ads to, under Meta’s Business Tools Terms. Meta Platforms Inc. is based in the United States, so this information is disclosed outside Australia.

We want to be straight with you about what that code does and does not do. It is not anonymous. The same detail always produces the same code, and where there are only so many possible values — a four-digit postcode, a first name, or a mobile number — anyone holding the code can work back to the original by trying every value until one matches. On an ordinary computer that takes milliseconds for a postcode or a common first name, and seconds for a mobile number. So we treat sending these codes as disclosing your personal information to Meta, not as a way of avoiding that.

Some things go to Meta as they are, not coded: the address of the page you submitted from, which of our sites the enquiry came from and which trade it was for, your browser type, and — where our systems receive it — your IP address. We also send Meta’s own advertising identifiers for your browser, uncoded. One of them normally comes from a cookie Meta’s pixel set when you clicked the ad; if that cookie is missing we rebuild it from the ad link in the page address instead, so clearing cookies does not always stop it being sent. The other is sent only when Meta’s cookie exists. The ad settings in your Meta account limit what Meta may do with this information; they do not stop us sending it. You can ask us to delete the enquiry we hold (see “Your choices” below), but we cannot recall what has already gone to Meta.

Your choices

You can request access to, correction of, or deletion of the personal information we hold about you, and you can withdraw your consent to sharing at any time, by contacting us. We will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, contact us first (details below) and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Contact

Questions about this policy or your data — including access, correction, deletion, withdrawing consent, or a complaint? Email joel@copperbark.digital, which is the monitored mailbox for privacy requests, and we’ll respond within a reasonable time.